FAQ

Shipping within mainland Germany is free. For deliveries to Austria, the following rates apply:

In general, delivery takes place after payment has been received. The exact delivery times can be found on the detail pages of the individual products. Please note that every beer garden table set is manufactured by us with the utmost care and precision, which takes a little time. If you have ordered items with different delivery times, we will dispatch them in a single shipment. The delivery time in this case is based on the item with the longest lead time.

Once your order has been handed over to the logistics provider, you will receive a dispatch confirmation by email. Our logistics partner will then send you a separate email with the estimated delivery date and time window. Please ensure someone is available to accept the delivery. A second delivery attempt will be charged separately.

Our items are typically shipped in cardboard boxes. Larger orders are packed and delivered on pallets.

Of course! The delivery and billing address do not have to be identical. During checkout, you have the option to enter a delivery address and a separate billing address. Please note that the delivery address must be within Germany or Austria.

Unfortunately, delivery to post offices, parcel stations or PO boxes is not possible.

Within Germany and Austria, we ship as standard with the logistics provider C.E. Noerpel GmbH. Only our plastic gliders, repair kits, beer bench cushions and beer table covers are sent via the logistics provider DPD.

The freight carrier delivers to kerbside only. Please unpack the delivery immediately in the presence of the delivery drivers and check the items for damage. Later complaints will not be accepted by the carrier. Make sure to note any damage on the delivery documents.

Please note: If the delivery drivers are unwilling to wait, indicate on the delivery documents that you are accepting the goods with reservations.

Please contact us with your order number and photos of the transport damage at [email protected], and we’ll take care of the rest.